Term & Conditions


We are pleased that you have chosen to visit KANNZZ. We are a leading marketplace based in Dubai with a unique online shopping experience, we promise every day to continue to be the best at what we do.

For the purpose of this document, “KANNZZ” or the “SERVICE(s)” consists of:


  1. a) “Kannzz E Commerce” maintains the Website http://www.kannzz.com/ ("Site"). https://www.kannzz.comand any other website that we identify as a part of the KANNZZ.

b): The mobile versions of our websites.

c): The mobile applications that we offer.

d): Products, services or information that we may provide to you in the form of emails, texts (SMS) or chats, or by or through any other communication channel.

e): Whereas “VISITOR” consists of all the users (registered/unregistered) who are exposed (directly/indirectly) to our services including YOU.

By accessing KANNZZ, you are agreeing to be bound by Terms of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. Should you object to any Terms of Use, any guidelines, or any subsequent modifications thereto or become dissatisfied with KANNZZ in any way, your only recourse is to immediately discontinue use of the Service. KANNZZ has the right, but is not obligated, to enforce the Terms of Use. The material posted at KANNZZ may be protected by applicable copyright and trademark law.


  1. Limited Access

KANNZZ hereby grants you a limited, terminable, non-exclusive right to access and use the Service only for your personal/non-commercial use.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.


  1. License & Restrictions

Permission is granted to temporarily download copies of the materials (information or software) on our web site for personal, non-commercial transitory viewing only. You may not:


a): Modify or copy the materials;

b): Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

c): Attempt to decompile or reverse engineer any software contained on KANNZZ;

d): Remove any copyright or other proprietary notations from the materials; or

e): Transfer the materials to another person or "mirror" the materials on any other server.

  1. f) We will not trade with or provide any services to OFAC and sanctioned countries.



  1. Content on Website            

The materials appearing on KANNZZ could include technical, typographical, or photographic errors. We do not warrant that any of the materials on KANNZZ are accurate, complete, or current. KANNZZ may make changes to the materials contained at any time without notice.



  1. User Generated Content (UGC)

We reserve the right, in our sole discretion, to review all UGC and approve/disapprove/delete  to display at KANNZZ.

KANNZZ does not pre-screen or approve the User Generated Content. KANNZZ shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Content that is available via the Service, for violating the Terms of Use or the Privacy Policy or for any other reason.

While we have no obligation to do so, we do monitor certain User Generated Content. However, since not all of the areas that are monitored are done so on a "real time" basis, you may see User Generated Content that violates these terms of use before we do. Please report such items to our Moderators by using the report link wherever available or send us an email at info@kannzz.com

You understand that the UGC of other Visitors is based on their individual opinions and experiences, which may vary significantly from one person to another. We do not endorse or guarantee the accuracy of any UGC, and you agree that we are not responsible for the accuracy of any UGC and will not be liable for any damages incurred as a result of the submission or use thereof.


  1. Availability of website

We strive to ensure that our Services are available to you at all times but cannot guarantee that our Service will operate continuously, without interruptions or be fault free. On occasion, necessary maintenance or upgrade work requires us to make the service unavailable without notice, but we aim to keep downtime to a minimum. KANNZZ accepts no liability for any interruption or loss of service. We reserve the absolute right to alter, suspend or discontinue any part of our website or the Services, including your access to it.


  1. Links & third parties

Our website may contain links to third party products, services and/or websites that are not affiliated with us. We have no control over the products, services or websites of these third parties and we do not guarantee or take responsibility for them. Our website may also contain advertising from third parties and we are not responsible for any misleading or inaccurate advertisements which are the sole responsibility of the advertiser. Any links or advertisements on our website should not be taken as an endorsement by us of any kind. Furthermore, our website contains data provided by third parties and we accept no responsibility for any inaccuracies in this material. You agree to release us from any claims or disputes of any kind arising from or in any way connected to such disputes with third parties.

We strongly advise you to read the terms of use and privacy policies of any third-party websites or services that you visit.


  1. Accounts

When you create an account with us, you must provide us the information that is accurate, complete, and correct at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account with KANNZZ. The account holders are responsible to safeguard the password that they use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subjected to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

‘’User is responsible for maintaining the confidentiality of his account’’



  1. Termination of Account

The KANNZZ may terminate your account at any time, with or without notice, for conduct that is in breach of this Agreement, for conduct that KANNZZ believes is harmful to its business, or for conduct where the use of the Service is harmful to any other party.



9: Privacy Statement

We may collect personal information from you, Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services; thus you accept the privacy policy available at KANNZZ.


10: Modifications to Terms of Use

KANNZZ may, in its sole discretion, change or modify these terms of use anytime, with or without notice. Such changes or modifications shall be made effective for all the visitors upon posting of the modified Agreement to this web address (URL):  https://www.kannzz.com/terms&conditions

 You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with this Agreement.


11: Governing Law

United Arab of Emirates is our country of domicile. These terms of use are governed by the laws of UAE.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any dispute or claim arising out of or in connection with KANNZZ shall be governed and construed in accordance with the laws of UAE.


  1. Disclaimer of Warranties

You agree that use of the KANNZZ is entirely at your own risk. All the services are provided on an "as is" basis, without any warranties of any kind. All express and implied warranties are expressly disclaimed. KANNZZ disclaims any warranties for the security, reliability, timeliness, accuracy, and performance of the website. KANNZZ disclaims any warranties for other services or goods received through or advertised on the KANNZZ or the sites or service, or accessed through any links on the KANNZZ. KANNZZ disclaims any warranties for viruses or other harmful components in connection with the KANNZZ.




  1. Limitations of Liability

Under no circumstances shall KANNZZ be liable for any damages of any kind, resulting from any aspect of your use of our service, completely regardless of how the damages have arisen. Such limitation shall also apply with respect to damages incurred by reason of other services or products received through or advertised in connection with the KANNZZ or any links on the KANNZZ.


14: Payment Terms

Visa or MasterCard debit and credit cards in AED will be accepted for payment.

Cardholder must retain a copy of transaction records and Merchant policies and rules


Cancellation Terms (For Products and Services) – The expected time span for reporting the services ordered to be cancelled is 24 hours.

The customer shall contact Kannzz customer service to claim the cancellation within 24 hours and should highlight the reason.

refunds will be made back to the payment solution used initially by the customer. It will take 45days for the refund transfer to be completed.


Delivery/Shipping Terms

Delivery Costs. The costs of delivery will be as displayed to you upon you add your order to cart.

Delivery Date. This information will be displayed to you at the cart.

Delivery Delays:

  • if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
  • if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
  • if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
  • ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
  • Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
  • Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
  • We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.


15: Contact Us

If you have any questions about these Terms, please contact us at info@kannzz.com