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Returns Policy

  1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
  2. Please note that some products are not eligible for a return if the product is "No longer needed"
  3. For device related issues after usage or the expiration of the return window, we will refer you to the Seller (if applicable).

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws.

 

  1. The product must include the original box, original tags, user manual, warranty cards, freebies and accessories

 

  1. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of KANNZZ packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

 

  1. The time frame customer can return the product is not more 7 days

 

Return Policy Per Category

Phones, Tablets, Earphones & Headsets

Local Stores items: 7 Days; Return and refund

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

 

Mobile & Tablet Accessories

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Clothing, Apparel, Bags & Shoes

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed". Custom made items, women's intimate apparel and men's innerwear labeled as non-returnable on the product detail page cannot be returned.

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Eyewear, Jewellery & Watches

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Shoecare

Local Stores items: 7 Days; Return and refund.

 

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Beauty, Personal Care & Health

Non-returnable

Hair Removal & Electronic Accessories

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Appliances

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Computing & Gaming

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Other Peripherals & Accessories

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Software

Non-returnable

 

Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Other Accessories

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Movies & Music

Non-returnable

 

Home & Living

Bedding, Bath & Home Décor

Local Stores items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Lawn & Garden, Home Improvements, Household & Home Storage Supplies

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Kitchen & Dining, Furniture & Lighting

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Sports:

Clothing, Apparel & Shoes

Local Stores items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Outdoor Equipments, Team & Racket Sports

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Fitness & Other Sports Equipment

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Supplements

Non-returnable

 

Baby Toy & Kid:

Clothing, Apparel & Shoes

Local Stores items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Toys & Games, Baby Care & Hygiene

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed". Toy vehicles are not eligible for refund

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

Grocer's Shop :

Non-returnable

 

Grocer's Shop :

Books & Stationery

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Pet Supplies

Non-returnable

Automotive & Motorcycles

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

Medical & Industrial Equipment

Non-returnable

Events & Tickets

Non-returnable

International Shipping

Non-returnable

Lifestyle Products

Local Stores items: 7 Days; Return and refund.

Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Please note that this policy does not apply to "Overseas Products",

 

* The following return policy applies to overseas products and supersedes all other terms and conditions of sales on KANNZZ and the KANNZZ return policy:

Returns for the global items are only accepted for the reason listed below:

  1. i) Item is defective/ Item is damaged upon delivery or is not according to the sellers specification mentioned on the website,
    ii) Item is Wrong: Item delivered is not the item you ordered.


Note: Returns on any other basis will not be accepted.