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refund-policy

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below.

At the event when you are eligible for the refund, For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return: 

if the products are faulty or not as described on our Site; or 

if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc. 

In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping. 

For products not delivered, you will receive a full refund if you cancel the order

The time frame customer can return the product is not more 7 days

Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows: 

  1. if you paid by cash on delivery, we will issue a refund to your wallet; or 
  2. if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet. 

’Refunds will be done only through the Original Mode of Payment”

 

Refund Timescale. Your refund will be initiated once your product is received back to our stores and inspected by our team, and the final refund will be received by you as follows: 

if the refund is to your credit/debit card, within thirty (45) days from the day on which we receive the product back.

if your refund is to your wallet, you will receive the refund immediately after your product is received.

 

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)

 

Item Type

Drop Off

Pickup

Hand over to KANNZZ 

QC

Non Bulky

48 hours from return request initiated

N/A

3 working days

2 - 3 working days

Bulky 

N/A

5 working days from return request initiated

5 working days once the item is picked

2 - 3 working days

 

Please note that this policy does not apply to KANNZZ Global products.

 

Payment Method

Refund Option

Refund Time

Debit/ Credit Card

Debit/ Credit Card

14 Working Days

KANNZZ Wallet

KANNZZ Wallet

2 Working Days

Cash on Delivery (COD)

KANNZZ Wallet

3 Working Days

 

Pre-Paid Orders Failed/False Delivery Refund Grid: 

 

Payment Method

Refund Option

Refund Time

Debit/Credit Card

Debit/Credit Card

25 Working Days