1) Buy online:

What are the features of creating Kannzz Account?

Save multiple addresses for shipping

Save the contents of the shopping bag for later

Review the details of your current order and other procedures that make your purchase easier


2) I cannot log into my account

 If this happens, please make sure that you are using the same email address and password you used when you registered with us. And if you can't remember your password, just enter your email address in the "Forgot Password" box on the My Account page, and we will send you a new password. You can change your password, main email address or any other private details You're at any time just by logging into "My Account".

2) Payment:

What payment methods do you accept for online purchases?

Kannzz accepts the following methods to pay for your products:

  Visa Cards

MasterCard Cards

Payment when receiving

For all credit and debit purchases, the billing address you entered on your website account must match. Please note that we accept payment in AED only.

When is my debit or credit card debited?

Your credit card or debit card will be approved and verified upon verification of the details and approval of the card and then ensure that your order is prepared and prepared for shipment.


3) Shipping & Delivery:

You will see delivery costs when you place your order and delivery time as well.

Orders will be delivered from Saturday to Thursday, excluding Fridays and public holidays and Kannzz website will not be responsible for any delays beyond our control.

Fast shipping is available for all orders registered within the UAE. Delivery can take 1-2 business days once the order is delivered.



Is it required to sign when I receive my order?

For security reasons, it is important to have an adult sign up upon receipt of the order.


How can I track my order?

We will send you many emails to which you have registered your order to keep you informed of the status of your order.


When can I receive my order?

We can provide shipping and return services for all orders placed online within the UAE and the expected delivery time of 3-5 working days.


What is your return policy?

I have received a damaged and defective product; can I return it?

If you receive a damaged product with defects, you can return it, but it is required that the original box and proper packaging as we will receive the product and examine whether it is damaged or any damage and then we will complete the return process and refund the price of the product.

You received an incorrect product?

Sometimes there is an error in the delivery, but we will work hard to avoid these errors, and if it happens you can return the product in the same condition that was delivered and when we receive the product we will complete the return process, note that you must file a return request or Notify us within 7 days of purchase.


You changed your mind and do not want to receive the product?

If you changed your mind about a product and do not want to receive it, you can contact us and we will help you with this matter, but if you received the product and want to return it, you have 15 days to file a return request  from the date of purchase according to the following conditions:

1)  products are in their original packaging from the seller.

2)  products should match the return policy in Kannzz.

3) In case of clothing and fashion orders, the original product label must be affixed with the original packaging.



 I used my credit card to make a purchase. How do I want to receive my payment?

If you cancel your order or we do so, the amount due will be returned to your credit / debit card.

If the order has not been delivered and you want to cancel the order, we will transfer the amount to your balance in Kannzz account or we can transfer it to your credit or debit card and it may take up to 30 days to be reflected in your card balance. On bank policy.


Can delivery fees and customs fees be refunded?

Shipping and custom duties, if available, are non-refundable on returns.


4) General questions:

The deadline for receiving my order has passed, what can I do?

Delivery times in the UAE range from 3-5 days, but there may be delays for various reasons beyond our control and sometimes we apologize. These include:

1) The presence of large quantities to be delivered by the shipping company.

2) Inability to reach the customer to confirm the purchase and the appropriate time and place.

And other reasons but as we mentioned earlier, we will do our best to avoid any delay, and you can communicate with us to resolve it as soon as possible.


 I have a discount code; how can I benefit from it?

Once you've reached the last stage of your purchase, (order summary), click the promo code or gift voucher.


How can I tell if the products are in stock?

Please note that if the term "soon" is not listed below or next to the product, all products are in stock.